Return Policy

Last updated January 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

VECTRIS s.r.o.
Polanského 1625
756 61 Rožnov pod Radhoštěm
Czechia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

  • E-books
  • Gift cards

For defective or damaged products, please contact us at the customer service number or email address below to arrange a refund or exchange.

Please Note

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Questions

If you have any questions concerning our return policy, please contact us at:

(+420) 603 171 696
shop@insect-books.com